The most important element of any application or application system should be that it matches the user's workflow, current or projected. If it does, people will use the app to immediate and future benefit. Others will join in making the app potentially highly collaborative. For example, if you make an app to do manage a personal budget, the app should follow the tasks taken by the user. Making the human being on the other side of the phone or the laptop enter in expense and income information without any financial goals set up making budgeting pointless. The human being will immediately ponder, "What was all this extra help for?"
Hilgartner Software
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